Premas Life Sciences

Customer suport executive

Delhi ยท Full time

Roles & Responsibilities

Customer service executives would function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

  • conducting customer satisfaction surveys to understand what areas of the company's services need improvements

  • catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

  • curating streamlined email and social media communication mediums for offers, updates and much more

  • handling customer concerns and complaints in a timely manner

  • forming reports based on customer satisfaction statistics and helping their team to develop new skills

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