Coordinating new installations, including facility inspections, instrument validation, and customer training.

Troubleshooting issues related to the user’s technical skills, biochemistry/assay design, experimental design, software, and instruments.

Developing and maintaining positive relationships with customers in assigned territory.

Helping to maintain and increase product usage, and supporting sales efforts through technical presentations and demonstrations.

Acting as a key contributor of customer feedback to marketing and product development teams.

Developing and improving key company processes that support our mission of building a world-class customer support organization.

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

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  At least 2 years of biotech experience preferred

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  Prior field experience supporting customers using sequencing or array technologies preferred

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  Demonstrated experience with next generation or high throughput sequencing sample prep technologies and protocols preferred

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  Demonstrated understanding of commonly-used sequencing data analysis software applications preferred

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  Demonstrated bioinformatics expertise and experience with handling and analyzing next generation sequencing or array data is a huge plus.

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  Outstanding problem solving skills

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  Excellent communication skills in English

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  Good interpersonal skills

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  Must be willing to travel up to 50% of the time